Returns & Cancellations

Last updated: July 2026

If you would like to cancel an order or return an item, please follow the instructions below.

How to Cancel an Order

Orders can be cancelled before they have been shipped.

Step 1 – Log in to Your Customer Account

Go to your customer account page and open the order you would like to cancel.

Step 2 – Submit a Cancellation Request

If the order has not yet been shipped, a cancellation option will be available. Submit your cancellation request through your account page.

Step 3 – Receive Confirmation

Once your cancellation request has been approved, you will receive a confirmation email and any payment made will be refunded to the original payment method.

How to Return an Order

Did the items you received fail to meet your expectations? No worries. If you would like to return an item, please follow the steps below.

Step 1 – Check Your Eligibility

Returns must be requested within 14 days after delivery of the last item in your order. Please refer to our Refund Policy for full details regarding eligibility, return conditions, and your statutory rights as a consumer.

Step 2 – Request a Return

Log in to your customer account and submit a return request. Please note that items returned without a prior return request cannot be accepted.

Step 3 – Return Your Item

If your return request is approved, you will receive an email from us with further instructions.
Please return the item in the same condition and packaging as it was originally delivered, including any accessories or enclosed materials.
Customers are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot be responsible for items lost or damaged during return transit.


Step 4 – Receive Your Refund

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued to the original payment method within 10 business days.
Return shipping costs paid by the customer are non-refundable.
Original delivery charges are not refunded for partial returns.
For full returns, the original standard delivery charges will be refunded.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: info@chidori-japan.com