Terms of service

Last updated: April 2026

Overview

This website is operated by Chidori Japan. Throughout the site, the terms “we”, “us”, and “our” refer to Chidori Japan.
Chidori Japan offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including browsers, customers, and contributors of content.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you are the parent or guardian giving consent for a minor to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws).
Any breach of these Terms will result in immediate termination of your access to the Service.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
Your non-credit card data may be transferred unencrypted across networks and may involve changes to conform to technical requirements.
Credit card information is always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service without our express written permission.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. The content is provided for general information only.
We reserve the right to modify the contents of this site at any time, without obligation to update any information.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

5. Products and Availability

Certain products or services may be available exclusively online through our website. These items may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy.

We make every effort to display product colors and details accurately, but we cannot guarantee that your device display will reflect the exact color.
We reserve the right to limit sales of our products to any person, region, or jurisdiction and to discontinue products at any time.
We do not warrant that the quality of any products or services will meet your expectations.

6. Orders, Billing, and Account Information

We reserve the right to refuse or cancel any order for any reason, including suspected reselling.
You agree to provide current, complete, and accurate information for all purchases.
For more details, please refer to our Refund Policy.

7. Shipping and Delivery

Orders are shipped from the Netherlands to all 27 EU member countries.
Shipping fees, methods, and estimated delivery times are described in our Shipping Policy.
We are not responsible for delays caused by postal or customs issues beyond our control.

8. Right of Withdrawal (EU Consumers)

If you are an EU consumer, you have the right to withdraw from your purchase within 14 days after receiving your goods, without giving any reason.
To exercise this right, please contact us at info@chidori-japan.com before the withdrawal period expires.
Returned products must be unused, in their original packaging, and accompanied by proof of purchase.
Refunds will be processed within 14 days after receipt of returned goods.
For full details, please see our Refund Policy.

9. Personal Data and Privacy (GDPR)

We process personal data in accordance with the EU General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).
Your submission of personal information through our store is governed by our Privacy Policy.
We use Shopify as our e-commerce platform, which also complies with GDPR and the EU Digital Services Act.

10. Optional Tools and Third-Party Links

We may provide access to third-party tools or links. We are not responsible for their content or operation.
Your use of such tools or links is at your own risk, and you should review the respective third-party policies before engaging with them.

11. Intellectual Property and User Submissions

All content on this site, including images and product descriptions, is the property of Chidori Japan unless otherwise noted.
You may not reproduce or distribute any content without prior written consent.
By submitting reviews or comments, you grant us the right to use and publish them without restriction.

12. Prohibited Uses

You may not use this site for any unlawful, harmful, or offensive purpose, including uploading malware, infringing intellectual property rights, or harassing others.
Violation of these Terms may result in termination of your access.

13. Disclaimer of Warranties and Limitation of Liability

Our products and services are provided “as is” and “as available”.
We do not guarantee uninterrupted or error-free operation of our website.
To the fullest extent permitted by law, Chidori Japan shall not be liable for any indirect, incidental, or consequential damages.
This does not affect your statutory rights under EU consumer protection law.

14. Indemnification

You agree to indemnify and hold harmless Chidori Japan, its affiliates, officers, and employees from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Netherlands and applicable EU consumer protection laws.
In case of a dispute, you may use the European Commission’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr

16. Language of the Terms

This Terms of Service document is provided in English. In case of translation, the English version shall prevail.

17. Contact Information

Questions about these Terms should be sent to:
Email: info@chidori-japan.com
Trade name: Chidori Japan
Address: Icarusweg 113, 2624 BE Delft, The Netherlands
KvK Registration Number: 88961508
VAT Number: NL000054779987B57

18. Rnvironmental Compliance and EPR Registration